THE IMPACT OF SERVICE QUALITY ON CUSTOMER SATISFACTION IN THE HOSPITALITY INDUSTRY

Authors

  • Rakhmonova Nigina Anvarovna Doctoral Student of the Department of "Tourism and Service" TSUE

DOI:

https://doi.org/10.17605/OSF.IO/VJM48

Keywords:

quality of service, customer satisfaction, factors influencing the quality

Abstract

This article focuses on the most common problem in hotels, namely customer dissatisfaction with the quality of service, and analyzes the factors influencing the quality of work of employees in enterprises.

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Published

2022-03-29

Issue

Vol. 3 No. 3 (2022): wos

Section

Articles